In "What Was Your Intent" he writes about his encounter with the banality of evil in the form of a "limp clerk," a regulation-citing bureaucrat for what Mark Shea (in "Ezra Levant: Hero") calls the "Kafkaesque tyrrany of Soviet Canuckistan."
Shea posts the following quotation from C.S. Lewis:
The greatest evil is not done in those sordid dens of evil that Dickens loved to paint ... but is conceived and ordered (moved, seconded, carried and minuted) in clear, carpeted, warmed, well-lighted offices, by quiet men with white collars and cut fingernails and smooth-shaven cheeks who do not need to raise their voices.[Hat tip to M.S.]